When we started out, we offered an all encompassing Unconditional Warranty offering replacement or repair on anything we made no matter what.. Sadly, over the years we just constantly felt like we were being taken advantage of, which is not a great feeling. So now, like REI and LL Bean and Patagonia and all the other outdoor oriented brands that started with unconditional warranty we have moved to – “RISING 100% satisfaction guaranteed… IF you are not satisfied with your Rising gear you can return it for replacement or refund within 4 months of purchase.. New unused gear with original packaging can be returned anytime for full refund.. Rising does not cover ordinary wear and tear or damage caused by improper use or accidents.”
Similarly, We do not warranty net bags. Torn or Ripped bags within first year or purchase will be replaced for $12.50 which includes shipping, $15 for XL and boat net bags.
Lawyer speak aside, we still stand behind our products because we designed them, we quality control every item, and in the case of our nets we build every one in our shop. So if you have a problem, get in touch with us and we will work to make it right. If you are being honest and fair with us, we will make sure you are happy..
Here is our info:
51 East State Rd 35
Francis, Utah 84036
Email: [email protected]